Product Support DigIT Technologies designs support programs and supplemental services to minimize any downtime and maximize your investment. Our advanced technical support programs offer the expertise, assistance, and infrastructure to help ensure that your team has the ability to meet today's demanding requirements in managing information during discovery. We work to understand your organizations unique business-critical requirements and customize your support in a way that will best benefit your team. Our programs are structured to offer flexibility - allowing you a program that meets your individual needs. Support Options include: Priority Onsite Support - Provides onsite support at your request, to assist in troubleshooting and resolving technical issues. 24/7 Support Engineer - Provides customers in large, complex computing environments with a senior-level support engineer who possesses deep technical skills in the product line you specify. This Designated Support Engineer provides a central point of contact -- and their product line expertise ensures that your organization's technical issues are resolved rapidly and effectively. In addition to your Designated Support Engineer, your organization will receive priority case handling and escalation. 24/7 Helpdesk - technical phone support available at all times by calling a dedicated phone line. Services Implementation Project Consultation Product Support

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